Appeals from citizens and legal entities

ATTENTION!
On January 2, 2023, amendments and additions made to the Law of the Republic of Belarus dated July 18, 2011 No. 300-Z “On appeals of citizens and legal entities” came into force.
In this regard, the procedure for submitting electronic requests will change: electronic requests will be submitted through the state unified (integrated) republican information system for recording and processing requests from citizens and legal entities requests.bel

Regulatory legal acts governing appeals of citizens and legal entities
Law of the Republic of Belarus of July 18, 2011 “On appeals of citizens and legal entities”;
Resolution of the Council of Ministers of the Republic of Belarus of December 30, 2011 No. 1786 "On approval of the Regulation on the procedure for maintaining records on appeals from citizens and legal entities in government agencies, other organizations, and individual entrepreneurs."
Electronic appeals from citizens, including individual entrepreneurs (hereinafter referred to as citizens), and legal entities are sent and considered in accordance with the requirements of the Law of the Republic of Belarus of July 18, 2011 "On Appeals of Citizens and Legal Entities". The electronic appeal is presented in Belarusian or Russian.

An electronic request from a citizen must necessarily contain:

the citizen’s surname, first name, patronymic (if any) or initials;
address of the citizen’s place of residence (place of stay) and (or) place of work (study);
statement of the essence of the appeal;
citizen's email address.
An electronic request from a legal entity must necessarily contain:
name and/or address of the organization or position of the person to whom the request is sent;
full name of the legal entity and its location;
statement of the essence of the appeal;
the last name, first name, patronymic (if any) of the manager or person authorized in the established manner to sign appeals;
legal entity email address.

Electronic requests must be reviewed no later than 15 days, and those requiring additional study and verification - no later than 1 month. The period for reviewing electronic requests is calculated from the day following the day of their registration with the Health Institution "City Clinical Pathological Anatomy Bureau". Responses to electronic requests are sent electronically to the email address specified in the electronic request, or in writing to the address of the place of residence (place of stay) of the citizen or the location of the legal entity in cases established by the Law of the Republic of Belarus dated July 18, 2011 "On Appeals of Citizens and Legal Entities".

Please note that appeals that (for which):

not in Belarusian or Russian;
do not contain the citizen’s surname, first name, patronymic, or initials, address of residence (place of stay), or place of work (study);
do not contain the full name of the legal entity and its location address, the last name, first name, patronymic (if any) of the director or the person authorized in the established manner to sign applications (for legal entities);
contain illegible text;
contain obscene or offensive words or expressions;
are subject to consideration in accordance with the legislation on constitutional proceedings, civil, civil procedural, commercial procedural, criminal procedural legislation, legislation determining the procedure for administrative proceedings, legislation on administrative procedures, or in accordance with legislative acts a different procedure for filing and considering such appeals has been established;
contain issues, the solution of which does not fall within the competence of the Health Committee of the Minsk City Executive Committee;
the deadline for filing a complaint was missed without good reason;
a repeated appeal has been filed if it has already been considered on the merits and it does not contain new circumstances that are significant for the consideration of the appeal on the merits;
Correspondence with the applicant regarding the issues raised in the appeal has been terminated.

The applicant has the right to:

to withdraw an electronic request;
to appeal the response to such an appeal.

Citizen Appeals